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Life After Purchase
Frequently asked questions and support documentation for Hyphen
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The Mattress
What about the dreaded vortex?
Do I need to flip the bed?
Can I refold the mattress if I need to move?
How much does a Hyphen weigh?
What kind of mattress is Hyphen?
Can I wash the cover in the washing machine?
How long can I keep Hyphen in its box?
Is Hyphen safe?
Why would I order a bed in a box?
Can I get a Hyphen in a custom size?
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Shopping Hyphen
Do I need a box-spring or platform? What about a bed frame?
Do I need new sheets?
How does the 100 night trial work?
Will I pay sales tax?
How long will it take for my Hyphen to arrive?
Do you offer financing?
I've got a Murphy bed - now what?
What if my bed frame reclines/inclines?
How big is the box?
Do you ship to Alaska or Hawaii?
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Life After Purchase
My mattress feels bumpy or uneven - now what?
Do I need to repackage it or save the box just in case?
What's the warranty situation?
Tips for Better Sleep
What is the return policy?
How do I setup my Hyphen?
Who is going to pick it up?
How do I contact Hyphen?
Can I review my mattress?
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